Instacall is a powerful cloud contact center platform that helps businesses to deliver better customer experiences everywhere, across any channel. You can improve customer satisfaction and increase business agility with the help of Instacall Contact Center software solution.
A smart IVR directory will automatically guide callers to the right department or groups of agents.
Call queueing is the most convenient way to decrease waiting time and pre-defined rules or priorities allow you to handle calls effectively.
Provides the customer with the ability to leave a voice message when you are away and you can listen to it directly from the internet browser, anywhere, and anytime.
Callback gives you an opportunity to reach the customers with the inability to wait in line and reply to them at a later time.
Optimize customer experience by forwarding incoming calls when you are unavailable during business hours.
Allows announcing your campaign to your all and potential customers via call at the same time.
Real-time monitoring will enable you to view any call your employees are on and audit their performance to improve your customer services.
You can find several types of reports such as waiting time, missed call rate, and call volume which will help you to make strategic decisions.
This feature will enable you to confirm call details and it is a great tool to guide training sessions with new employees.
We give a huge importance to the power of teamwork. Therefore, throughout the years of growth, we managed to build a perfect team of motivated and highly skilled IT professionals.
Our experienced and talented specialists always work hard and deliver amazing results, while keeping learning, improving and implementing new technologies and knowledge on the projects as the main principle.
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